Windows users globally are facing the Blue Screen of Death (BSOD) error, causing unexpected shutdowns and restarts. The issue is linked to a problematic update from CrowdStrike, which has since been reverted.

 

What's the CrowdStrike Issue?

CrowdStrike confirmed that a recent content deployment caused the BSOD error. They have reverted the changes to address the problem. This issue has affected businesses, financial institutions, and government agencies, disrupting essential operations.

How to Solve Crashing Issue?

The Indian Computer Emergency Response Team (CERT-In) suggests these steps to fix the BSOD:

  1. Boot into Safe Mode: Press F8 or Shift + F8.
  2. Navigate: Go to C:\Windows\System32\drivers\CrowdStrike.
  3. Delete File: Locate and delete "C-00000291*.sys".
  4. Restart: Reboot your computer normally.

 

Further Recommendations from Microsoft

  • Remove New Hardware: If recently added, remove it and restart.
  • Update Windows: Go to Settings > Update & Security > Windows Update.
  • System Restore: Use Control Panel > System and Security > System > System Protection > System Restore to revert to a previous state.
  • Blue Screen Troubleshooter: Access via the Get Help app by typing "Troubleshoot BSOD error" and following the instructions.

Follow these steps and stay updated with information from Microsoft and CrowdStrike to resolve BSOD issues.